Citizen Complaints as an Accountability Mechanism: Uncovering Patterns Using Topic Modeling
نویسندگان
چکیده
Objectives Citizen complaints are considered by policing researchers as an indicator of police misconduct, and a proxy police-community relations. Nevertheless, US EU-based studies tend to focus on sustained reported official agencies officer-based correlates. Using the case Carabineros, Chilean militarized force, this study examines (a) latent topics contained in large set against digital platform, (b) change those across time (c) complainants’ educational level. Methods We use novel computational natural language processing techniques identify themes corpus ( N = 1,623), hosted online forum from 2013 2020. Results Our findings show eight corpus. Among others, these were related effectiveness, misbehavior, master frame institutional crisis that has significantly grown over last year. Additionally, differences prevalence level also found. Conclusions Thus, contribute enterprise opening black box highlighting opportunities for social accountability developing country.
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ژورنال
عنوان ژورنال: Journal of Research in Crime and Delinquency
سال: 2022
ISSN: ['1552-731X', '0022-4278']
DOI: https://doi.org/10.1177/00224278221101119